REFUND, RETURN AND EXCHANGE POLICY
At The Women’s Marketplace, we are committed to ensuring that our customers are completely satisfied with the quality of the products and the service offered by our vendors. This policy outlines your rights and our procedures regarding the return, refund, or exchange of items purchased through our marketplace.
If you are not completely satisfied with your purchase, you have the right to return the product within 14 days of receiving the item. However, please note that individual vendors on The Women’s Marketplace may have their own return policies. Please check the vendor’s return policy before making a purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact the respective vendor through the marketplace platform with your order number and details about the product you would like to return. They will respond with instructions on how to return items from your order.
Once your return is received and inspected, the vendor will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges are subject to the individual vendor’s policy and the availability of the item. If you need to exchange an item for the same product, please contact the respective vendor for further instructions.
You will be responsible for paying for your own shipping costs for returning your item unless the item was defective or damaged at the time of receipt. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We can’t guarantee that the vendor will receive your returned item, and we are not responsible for items lost or damaged during return shipment.
If you wish to cancel an order, please do so as soon as possible. Cancellations are at the discretion of individual vendors, and an order can usually only be cancelled before it has been shipped.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
Final Sale Items
Please note that some items may be marked as “final sale” and are not eligible for returns or exchanges. Individual vendors will clearly mark these items in their listings.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please notify the respective vendor immediately. Include all necessary details about the damage or defect, along with your order number. In most cases, the vendor will arrange for a replacement or refund.
In case of any disputes related to the return, refund, or exchange of an item, we encourage customers and vendors to resolve the issue amicably. If an agreement cannot be reached, please contact us at [your customer service email], and we will mediate the dispute to the best of our abilities.
The Women’s Marketplace reserves the right to update or modify this Returns, Refunds, and Exchanges Policy at any time without prior notice. Any changes will apply to orders placed after the effective date of the change.
If you have any questions or concerns about this policy or a return, refund, or exchange, please feel free to reach out to us at [email@example.com].